Staff at Chilton in Scarborough were friendly and helpful. Love the look of our barstool. Fits the overall appearance we were going for in our new home. We have only had the chairs for a couple weeks (with almost minimal use) and have noticed a couple dings from placing work bags/computer bags on them. Won’t do that again! Made from soft wood that seems to require a little more care and gentilness than our older and cheaper bar stools.