Dear Valued Customer,
Happy New Year to you! I am writing to thank you for being a valued member of the Chilton family and to introduce myself. As you may have heard, in September of last year my husband Jared and I purchased Chilton from longtime owners Bill and Susan Martens-we have big shoes to fill. With a history that dates back to the 19th century, we are honored to continue the Chilton tradition of selling quality, American-made wood furniture. And we are very fortunate to have retained a stellar team, led by General Manager and Partner Nate Gobeil, and Store Managers Lorinda Nelson of Scarborough and Jill Kennedy of Freeport. You can learn more about Jared and me, and the company’s history on our website - www.chiltons.com.
Plans for 2015
Heading into 2015 we have a number of initiatives planned, none more exciting than forming new partnerships with local furniture makers and adding new, Shaker-inspired lines to give you more design choices. We are also partnering with the Shakers at Sabbathday Lake to offer a new and exclusive line of Shaker furniture. Look for more on that in future updates. We will also be updating our website to offer greater selection and a more intuitive online experience.
Faster Delivery. Scaled-Up Inventory.
We implemented a new inventory management system last year and recently hired a dedicated warehouse manager and appointed a head of customer service to ensure that your orders are fulfilled in the timeliest manner possible. We are also scaling up inventory, which we believe will further reduce waiting time on our most popular pieces. (Of course, you will still be able to bring in a photo or drawing and have a custom piece built to your specifications.)
Tell Us What You Really Think
We want to make your shopping experience at Chilton as pleasurable as possible. To that end, we have created this short survey so that you can help us. We very much want to hear from you about how we can better serve your furniture needs in the future, so please enjoy on us a gift certificate when you complete your survey now through President’s day. This gift certificate will entitle you to take $50 off any purchase over $500 or $100 off any purchase over $1,000-and it can be combined with our upcoming President’s Day sale!
If You Like Us: Like Us!
Our online community continues to grow and it is a great place for you to keep tabs on the latest news. So join us on Facebook and please, share your thoughts and reviews on Yelp if you haven’t already.
I love talking furniture and would love to hear from you. You can email me any time at email@example.com. We are committed to 100% customer satisfaction, so if we ever fall short, please let us know so that we can make it right.
Have a very wonderful 2015!