Terms and Conditions

Payment Methods

Chilton Furniture accepts all major credit cards. PayPal, Cash, checks or Chilton Gift Cards are also accepted. There are no COD’s. All items must be paid in full before pick-up or delivery. If items are to be delivered, payment must be made once we notify you that your order is complete and your furniture is ready for delivery. 

Cancellation / Return Policy

You may return any non-custom purchase for up to 30 days after pickup or delivery. We understand that you may need some time to live with your furniture to determine whether it suits your needs. If the purchase is returned to us in new condition during that time, you will receive a refund of your purchase price less shipping or delivery charges, if applicable, and a 5% service charge. Non-custom orders can also be cancelled at any time prior to initiation of delivery for a 5% service charge.

Custom orders may only be cancelled within two business days of placing the order, subject also to a 5% service charge. After two days, there are no cancellations or returns of custom orders. In all cases, you must pay return shipping or delivery charges. If an item to be returned must be picked up, please contact 866-883-3366. Please note that clearance items may not be returned.

White Glove Delivery

Chilton provides professional "white glove" service for all in-home deliveries. This means that your furniture will be carefully blanket wrapped and transported to your home by our delivery team or one of our partners specializing in fine furniture delivery. Your furniture will be carried into your home, assembled if necessary, and placed where you direct. All blankets will be removed from your home. 

Once your order has been placed, the first contact you will receive from us will be to let you know that your order is complete. At that time, we will reach out to collect any balance owed. If your order is paid in full at the time of sale, the first time you hear from us will be to schedule your delivery. Note that we will keep you informed of any delays we discover with your order along the way.

When your order is ready for delivery, Chilton or one of our partners will reach out to you via email to schedule a time for you to receive your furniture. Please keep in mind that our delivery vehicles must travel nationwide and may not be in your area as frequently as common carriers. For this reason, please make every effort to be available to receive your furniture on the first date offered. Should you need a different date, your delivery may be delayed by several weeks.  

If at any point in the delivery process you would like to speak directly with someone about the delivery of your furniture, please email our in-house Delivery Coordinator at wanda@chiltons.com and you will be contacted within 24 hours.

Changes to Pickup Location

Please note that, unless the initial pickup location selected is our Lewiston warehouse, there will be an additional fee of $50 should you decide to change the pick up location or select white glove delivery at a later date. 

If you are not able to accept delivery or pick up right away, your completed order may be stored for up to six months, free of charge. If necessary, your order can be stored beyond the initial six month period for a fee of $50/month. 

Lead Times

Although some orders can be filled from existing inventory, most of our furniture is built to order. Delivery lead times in the area surrounding our showrooms, including Southern Maine, Southern New Hampshire and Eastern Massachusetts, typically range between one (1) and three (3) weeks.  All other locations in New England range from three (3) to five (5) weeks.  Delivery lead times outside of New England typically range from four (4) to nine (9) weeks. We use driving teams specially trained in white glove furniture delivery, and they run in regular routes across New England and the country, so the exact delivery time will depend on when they are scheduled to be passing by your specific area. Please call with any inquiries. 

Although we do not guarantee build times, we will always provide our best estimates at the time of sale or upon inquiry. 

Lifetime Warranty

We believe in the quality and craftsmanship of our wood furniture, which is why we offer a warranty for the lifetime of its original owner on any item purchased after August 26th, 2022. In the event of either a flaw in the construction or a failure of the materials, we will repair or replace the piece at our discretion (Items discontinued from our product line will be repaired or replaced with a similar item at our discretion). Please note, there are some limited exclusions which are set forth below.


If a problem arises, please contact service@chiltons.com, with a description of the problem and photos highlighting the defect, as this will help us best determine the right course of action. If you are not able to reach out via email, please call a showroom and ask to speak with our service team. The customer will be responsible for all shipping and handling costs associated with the transport of the furniture to be repaired or replaced. If we determine that the cause of the damage was a flaw in the construction, we may reimburse you for shipping and handling costs at our discretion. It is always our goal to ensure that our customers receive the best possible service and are fully satisfied with their purchase.


Our warranty does not cover a defect in furniture after it has been inspected and signed for by a customer unless it becomes evident at a later date, and was not visible or in existence at the time of pickup or delivery. Construction defects typically present themselves almost immediately, so we ask customers to do a careful inspection at the time of pickup or delivery to ensure that your furniture is free of any flaws. 

This warranty does not cover damage due to regular use and wear and tear. Should cosmetic damage arise during the course of your ownership, or if you have any questions or concerns regarding the maintenance or care of your furniture, please do not hesitate to contact us at service@chiltons.com. We will provide a quote on any repair and pickup or delivery charges that may apply, or we will do our best to help you with finding a local service that can assist with restoration.

Damage caused by improper care, neglect, misuse, extreme changes in ambient humidity or temperature, and color changes due to exposure to sunlight, are not covered under this warranty. Please see our Furniture Care page for guidance on how to properly care for your furniture.

Items with upholstery are covered by a limited lifetime warranty of 7 years, due to the naturally shorter lifespan of upholstery materials. Parts with a limited lifespan will not be covered beyond the end of their lifetime, e.g. light kits. Customizations that affect the structural integrity of a piece may void this warranty. This warranty does not cover clearance items, which are final sale and sold in “as is” condition. This warranty does not cover lighting or accessories.

Natural Variations in the Wood

Our furniture is designed and handcrafted to celebrate the warmth, texture and natural beauty of wood. As a natural material, wood often presents organic markings such as mineral deposits, pitch pockets, and a variety of grain patterns. We encourage our craftsmen to allow such variations to make their way into the final product in order to create a unique expression of the natural material and to reduce waste. We do not view these markings as flaws but as a sign of authenticity. Read about the natural characteristics of wood in our blog Characteristics of Natural Hardwood Furniture.