Chilton Mission Statement
To add beauty, warmth, and inspiration to our customers’ homes, to enrich their lives, and those of our builders, neighbors and co-workers.
Chilton Guiding Principles
Here at Chilton, we:
- Provide beautiful, enduring wood furniture of the highest quality at a reasonable price, through an informative, relaxed, and enjoyable buying experience.
- Act with honesty and integrity, putting the customer first. Always.
- Ensure our customers have a positive experience during every phase of the sale process, from greeting, to selection, to delivery, and beyond.
- Strive for 100% customer satisfaction, and where we fall short, we make it right.
- Honor our Maine heritage and commitment to Shaker design and philosophy.
- Aspire to be a truly great company that our customers love and trust, from one generation to the next.
- Manage our business to be financially, socially and environmentally sound and sustainable.
- Treat one another with courtesy and respect and recognize our need to grow and meet our personal goals.