Policies


Payment Methods

Chilton Furniture accepts all major credit cards. PayPal, Cash, checks or Chilton Gift Cards are also accepted. There are no COD’s. All items must be paid in full before pick-up or delivery. If items are to be delivered, payment must be made once we notify you that your order is complete and your furniture is ready for delivery. If payment is by check or cash, it must be received before the order is released for delivery.

Cancellation / Return Policy

You may return any non-custom purchase for up to 30 days after pickup or delivery. We understand that you may need some time to live with your furniture to determine whether it suits your needs. If the purchase is returned to us in new condition during that time, you will receive a refund of your purchase price less shipping or delivery charges, if applicable, and a 5% service charge. Non-custom orders can also be cancelled at any time prior to initiation of delivery for a 5% service charge.

Custom orders may only be cancelled within two business days of placing the order, subject also to a 5% service charge. After two days, there are no cancellations or returns of custom orders. In all cases, you must pay return shipping or delivery charges. If an item to be returned must be picked up, please contact 866-883-3366. Please note that clearance items may not be returned.

Why does Chilton charge a 5% service charge on cancellations or returns? The service charge covers Chilton for the approximate 3% credit card fee we are charged at the time of order, and which is not refundable to us. Also, after two days, Chilton is responsible for purchasing the furniture from our builders (we cannot cancel), and the service charge helps to offset some of the cost of holding additional furniture in our inventory until it is sold to another customer.

Importantly, we believe that our service charge is the absolute lowest in our industry. Typically, furniture company service charges are between 15% and 35% of the purchase price. Chilton takes a loss on every return or cancellation, however, we have maintained this policy because over time, we have tended to have very few cancellations and returns.

Chilton's Policy Regarding Sales

It is common in the furniture industry to inflate everyday prices, and then to have frequent "sales" with large markdowns that are really just reducing the furniture back to a fair price. At Chilton, we believe in everyday fair pricing, and our regular prices are typically at-or-below the "sale" prices for other American made wood furniture companies. A few times per year, we offer a broad sale at modest markdowns (typically no more than 10%) to provide an incentive for customers to visit our showrooms or look over our website to see our newest designs. Sale pricing is offered only during official sales. This is done out of fairness to customers who have waited for a sale, and who will typically experience longer wait times for their furniture to be built due to higher order volumes.

We also offer a year-round discount Donation Program - this promotion is only available during non-sale periods. With our Donation Program, along with everyday fair pricing policy, customers can rest at ease knowing they are getting a fair value no matter when they choose to shop.

Additional Policies

Warranty & Service
Privacy
Accessibility

 


White Glove Delivery

Chilton offers nation-wide white glove delivery service, which means that your furniture will be carefully blanket wrapped, transported to your home, carried inside, and assembled, as needed. Your charge is a flat rate based upon delivery distance from Maine, and includes an unlimited number of pieces (a particularly good value for larger orders). Delivery times can take between two and nine weeks, depending on location and distance from our Maine warehouse. For deliveries to Alaska, Hawaii, or otherwise outside of the continental US, please call our showrooms to inquire about delivery options.

We are currently offering a free or reduced delivery offer for larger orders.  Please see details below.*

Chilton Delivery Map

"The delivery service was wonderful. All the furniture was wrapped to protect it from any damage. Chris and Chad did a great job unwrapping and carefully assembled and set everything up where we wanted it ... They did a great clean up afterwards. They made sure that we were happy with the furniture and its positioning before they would leave. Thank you!" - Tom & Cathy K.
 
Orders
Up To
$3000
Orders from
$3001 up
to $6000
Orders
over
$6000
New England
Southern Maine
Orders Up To $3000: $129
Orders $3001-$6000: FREE
Orders over $6000: FREE
Central Maine
Orders Up To $3000: $195
Orders $3001-$6000: $65
Orders over $6000: FREE
Northern Maine
Orders Up To $3000: $345
Orders $3001-$6000: $215
Orders over $6000: FREE
MA, NH
Orders Up To $3000: $195
Orders $3001-$6000: $65
Orders over $6000: FREE
CT, NY, RI, VT
Orders Up To $3000: $345
Orders $3001-$6000: $215
Orders over $6000: FREE
Northeast
DE, DC, MD, NJ, PA, VA
Orders Up To $3000: $395
Orders $3001-$6000: $265
Orders over $6000: FREE
Midwest / South
FL, GA, KY, NC, OH, SC, TN, WV
Orders Up To $3000: $445
Orders $3001-$6000: $315
Orders over $6000: FREE
Western / South
AL, AR, AZ, CA, CO, IA, ID, IL, IN, KS, LA, MI, MO, MS, MN, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WI, WY
Orders Up To $3000: $545
Orders $3001-$6000: $415
Orders over $6000: FREE

 

* Please note that this free or reduced delivery offer cannot be combined with other sales, discounts or promotions.

Delivery Costs for Lighting and Home Accessories

When lighting and home accessories are ordered along with furniture, the delivery expense is included in the cost of the furniture delivery. When ordered separately, the delivery cost for lighting is a flat $45 for an unlimited number of lighting pieces. The delivery cost for smaller home accessories is $9.95 per item (Buckland Ceramics, Wooden Bowls, Shaker Peg Racks, Soy Candles, Sheepskin Throws, Woven Throws and Candle Holders).

NEW SHOWROOM OPENING

Visit us at our new location at:

100 Commercial Street
Portland, Maine

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