Policies, Warranty & Service


Chilton Furniture accepts all major credit cards. PayPal, Cash, checks or Chilton Gift Cards are also accepted. There are no COD’s. All items must be paid in full before pick-up or delivery. If items are to be delivered, payment must be made before furniture is released to our delivery company. If payment is by check or cash, it must be received before the order is released for delivery.


You may return any non-custom purchase for up to 30 days after pickup or delivery. We understand that you may need some time to live with your furniture to determine whether it suits your needs. If the purchase is returned to us in new condition during that time, you will receive a refund of your purchase price less shipping, if applicable, and a 5% service charge. Non-custom orders can also be cancelled at any time prior to initiation of delivery for a 5% service charge. Custom orders may only be cancelled within two business days of placing the order, subject also to a 5% service charge. After two days, there are no cancellations or returns of custom orders. In all cases, you must pay return shipping charges. If an item to be returned must be picked up, please contact 866-883-3366. Please note that clearance items may not be returned.


Chilton Furniture offers a one-year, comprehensive warranty against shop defects. This does not cover normal wear and tear. After one year, most pieces can be serviced at a nominal fee. Pick-up and delivery charges will apply. If a problem arises, contact service@chiltons.com, with a description of the problem, and provide pictures if possible. We do not take responsibility for furniture after the customer has inspected and accepted said furniture unless a defect becomes evident at a later date and was not visible or in existence at time of delivery.