Purchasing new furniture is a milestone moment. You’ve researched, you’ve waited, and you are ready to transform your space. Before settling your furniture into its new home, read through our preparation recommendations to make delivery as seamless as possible.
White Glove Delivery
Though based in the uppermost eastern corner of the U.S., Chilton Furniture offers nationwide white glove delivery to provide customers all over the country access to our designs. This service delivers your furniture blanket wrapped, carries it into your home and assembles it as needed. As the customer, you don’t need to lift a finger. The delivery professionals position your furniture as requested, and leave you with no packaging materials to dispose of. Better yet, this service comes at a flat rate fee. Whether you order two chairs or an entire dining room set, the delivery price does not change.
“The white glove delivery service went above and beyond to get my new bedroom set to me despite 75-100mph wind gusts going through Nebraska to get here to Denver.” - Mary L.
Before Ordering
First, you should measure the delivery pathway to ensure all furniture will not only fit in its final resting place, but that it will make it there as well. You’ll want to measure doorways and stairways and make sure there is enough space around any corner. Some furniture can disassemble, like beds with separate headboards, footboards and rails. However, other pieces built with traditional joinery cannot be broken down. We can tell you if a particular item comes as one solid piece or in multiple sections. Taking these proactive steps prior to placing an order will prevent future disappointment.
“Throughout the process their customer service and delivery teams were always personable and accessible.” - T. Greene
While Ordering
We ask that you provide us with the best contact information when adding your profile into our ordering system. This will allow us to contact you to schedule delivery as quickly as possible - we promise no spam calls!
Additionally, let us know if there are limitations to the delivery location. Do you live on a private road that is only accessible during a portion of the year? Do you live in an association that requires delivery paperwork to enter? Do you live on an island? Receiving this information ahead of time will allow our team to prepare beforehand and avoid delays.
“The table & chairs are beautiful & the gentlemen who delivered them were so polite & knowledgeable!” - Kerry
Before Delivery
Before delivery, it is important to clear the pathway for our delivery team. Ensure that the driveway is safe to pass, meaning ice, old leaves and mud are cleared from the walkways, so our delivery truck wont get stuck. It is encouraged to remove mirrors or picture frames from walls and to secure low hanging light fixtures and tripping hazards like rugs. The delivery team cannot remove footwear, so if necessary, please protect your floors or request booties to go over shoes ahead of time.
Our delivery team unfortunately cannot dispose of mattresses or help move existing furniture to another location in the home. However, we are accepting donations of used furniture in exchange for a discount voucher in partnership with Through These Doors, an organization working to end domestic violence in Cumberland County. Read details on what you can donate and how to drop off furniture at our Freeport showroom here.
“The guys moving this piece to our home and into the house were very careful, not just Covid-related, but also with the piece of furniture, our floors and door frames. This was a piece of furniture we had always wanted, and they made the process smooth from beginning to end.” - J. Moore
Day of Delivery
We are here - your furniture is in our truck outside! There’s not much left to do on your end. Our delivery team will bring your furniture inside and answer any questions you may have. Make sure you or someone over the age of 18 is home to accept delivery and that all children and pets are secured in a safe place. Once the furniture is in place, look it over for quality before signing the paperwork, then sit back and enjoy the new addition to your home.
“Chilton was professional and timely in their delivery.” - N. Demers
Furniture delivery should not be stressful. Our goal is to guide you through the purchase process, from initial inquiry to delivery, as smoothly as possible. Considering each home and circumstance is unique, please contact us with any specific concerns you have. We will work with you to figure out the best course of action and by following the guidance listed above, deliver your furniture as carefully, quickly and respectfully as possible.
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